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idea of CRM

    CRM means ‘Customer Relationship Management’. Competitions between head-hunting companies mainly reflected in resource competition, service competition and management competition. Talent resource and customer resource are the core resources to an enterprise. The core of customer relationship management is customer value management, which divide customer value into completed value, potential value and model value. By meeting customers’ all kinds of individual needs and improving customer loyalty and customer retention can we shorten sales cycle, reduce cost of sales, increase income and broaden the market to enhance enterprise profitability and competitiveness.

The core of talent management is the digging and analysis management of talent information. Not until we understand industries and enterprises can we really understand talents and provide the most suitable talents to customers as talent resources lie deeply in enterprises of the industry. Only building our own talents large-scale database, following up and updating talent information timely can we seek industry elite and serve our customers better. Providing the suitable talents to the suitable enterprises in the suitable time, this is the highest form of headhunting business.

Service standards

    Rencaitong follows the uniform service guidelines of AESC, and actualizes the strict project managements and overall and standard services. The services guidelines of AESC mainly include:

   《AESC professional and moral standards》

   《AESC standardized operating procedures》

   《AESC candidate evaluation and background investigation procedures》

   《AESC candidate's interests and the client company full control and final selection rights》

Headhunting Management System

    The headhunting business processes are generally divided into four stages: the preparation stage, the hunting stage, the recommendation stage and the follow-up service stage. The key of headhunting services is the control system of headhunting process. It can control the process strictly and achieve the final quality objectives. Headhunting Management System is a project management system based on CRM idea which through Rencaitong’s study of international advanced management experience, combining with the characteristics of the domestic industry and using of related software, technology and management system for years of professional and practice tests. The primary function structure and project procedures are shown in the following diagram：